Service Description

IC's e-mail service is based on high-performance IMAP and SMTP services for message access and delivery.

• standards-based mail protocols ? supported by all modern e-mail clients


• SSL and TLS security enforced to ensure privacy


• complete message hygiene suite including RBL-based blacklisting, greylisting, anti-spam, anti-phishing, and anti-virus components


• account addressing is provided with both traditional ?userid@department.ucsb.edu? and business-standard ?firstname.lastname@department.ucsb.edu? formats


• intuitive and full-featured high-performance webmail service is provided for checking mail on-the-go


• delegated account management with individual mail storage quotas, mail alias management, and various reporting tools for domain management


• suite of account management APIs, to allow for the development of custom tools for integration into your department's account provisioning workflow


• mail migration tools to seamlessly migrate accounts from your service to ours


• per-domain mailing lists service with fully delegated administration


• highly reliable and scalable infrastructure monitored nights and weekends, with guaranteed 99.9% availability


• first-tier support is provided by your IT help desk; technical issues are escalated to our staff as necessary for quick resolution


• service billed annually in arrears - pay only for what you use

For further information, check out our Rate Estimator for an cost estimate or contact us for a demo or to view our Service Level Agreement details.